FAQs

Shipping

What shipping methods are being used?

La Palette uses standard shipment methods by either PostNL or UPS.

Do you ship internationally?

Yes, we ship worldwide.

How long will it take to get my package?

The Netherlands 1-3 working days
Europe 2-4 working days
Rest of the world 3-7 working days

Payment

What Payment methods are accepted?

We accept the following payment types Ideal, Pay Pal, Visa, MasterCard, American Express, Discover, JCB and Diners Club.

What do I need to know when I pay with PayPal?

The shipping address must be identical to the address in the Paypal account. This is a security requirement from Paypal. If the addresses don’t match the order will not be sent.

What do I need to know when I pay with creditcard?

The shipping address must be identical to the creditcard owners address. We don’t accept shipping address changes when paying with creditcard.

Orders & Returns

How do I place an order?

Products can be added to your cart after selecting size and color by clicking ‘Add To Cart’ on every productpage. At this point, you can either continue shopping, check your cart, change the quantity or check out. When choosing ‘Checkout’, you will be guided through a checkout system.

How can I cancel or change my order?

Do I need an account to place an order?

Yes, an account is required to place an order. But don’t worry, you can explore every product without creating an account. Only at checkout, an account is necessary.

How do I track my order?

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